Understanding Your Dashboard Metrics

Learn what each metric means and how to interpret your fulfillment performance

Last updated: September 13, 2025

This guide explains each metric on your Provider Dashboard and how to use them to improve fulfillment performance.

Dashboard Overview

The Provider Dashboard is your central hub for monitoring 3PL performance. Access it by clicking on any provider from the main navigation.

Key Performance Indicators

On-Time Fulfillment Rate

What it measures: Percentage of orders fulfilled within your SLA deadline

How it’s calculated:

  • SLA deadline = Order created + your SLA hours (default 72 hours)
  • On-time = Fulfilled before deadline
  • Rate = On-time orders ÷ Total orders × 100

What’s good:

  • 95% or higher: Excellent
  • 90-94%: Good
  • 85-89%: Needs improvement
  • Below 85%: Critical

Average Fulfillment Time

What it measures: Average time from order placement to fulfillment

How it’s calculated:

  • Time = Fulfillment date - Order created date
  • Average across all fulfilled orders

Industry benchmarks:

  • Same-day: Less than 24 hours
  • Standard: 24-72 hours
  • Economy: 72-120 hours

Orders Tracked

What it shows: Total number of orders with tracking data

Why it matters:

  • Higher numbers = more accurate metrics
  • Shows data completeness
  • Identifies sync gaps

Time Period Filters

Available Periods

Switch between different time views:

  • 7 Days: Recent performance snapshot
  • 14 Days: Two-week trend analysis
  • 30 Days: Monthly performance review
  • 90 Days: Quarterly trends and patterns

How to Use Time Filters

  1. Short periods (7-14 days): Identify immediate issues
  2. Medium periods (30 days): Track improvements
  3. Long periods (90 days): Understand seasonal patterns

Performance Charts

SLA Performance Over Time

What it shows: Daily on-time fulfillment rates

How to read it:

  • Green bars: Days meeting target (above 90%)
  • Yellow bars: Days below target (80-90%)
  • Red bars: Critical days (below 80%)

Use cases:

  • Identify problem days (weekends, holidays)
  • Track improvement trends
  • Spot recurring issues

Fulfillment Time Distribution

What it shows: How long orders take to fulfill

Categories:

  • 0-24 hours: Same-day fulfillment
  • 24-48 hours: Next-day fulfillment
  • 48-72 hours: Standard fulfillment
  • 72+ hours: Delayed fulfillment

Insights to look for:

  • Most orders should be in first 3 categories
  • Large spike in 72+ indicates problems
  • Even distribution suggests consistent performance

Daily Order Volume

What it shows: Number of orders per day

Why it matters:

  • Correlate volume with performance
  • Identify capacity issues
  • Plan for peak periods

Provider Comparison

Switching Between Providers

  1. Use the dropdown menu at top of dashboard
  2. Metrics update automatically
  3. Compare performance side-by-side

Multi-Provider Analysis

When you have multiple 3PLs:

  • Compare on-time rates
  • Identify best performers
  • Make data-driven decisions

Data Coverage Indicators

Shopify Orders Synced

Shows last sync time and order count:

  • “Last synced 2 hours ago”
  • “15,234 orders tracked”

Actions:

  • If stale, run new sync
  • Regular syncs ensure accuracy

3PL Data Coverage

Percentage of Shopify orders with 3PL data:

  • 100% = Complete coverage
  • 90-99% = Good coverage
  • Below 90% = Import more data

Week-over-Week Changes

Compare current period to previous:

  • Green arrow up: Improvement
  • Red arrow down: Decline
  • Gray dash: No change

Moving Averages

7-day and 30-day moving averages:

  • Smooth out daily variations
  • Show true performance trends
  • Identify gradual changes

Alert Indicators

Performance Warnings

Dashboard shows alerts for:

  • On-time rate below 90%
  • Average fulfillment over 72 hours
  • Data coverage below 80%
  • No recent syncs

How to Respond

  1. Low on-time rate: Review delayed orders
  2. High fulfillment time: Check for warehouse issues
  3. Low coverage: Import more 3PL data
  4. Stale data: Run fresh syncs

Drill-Down Capabilities

Order-Level Details

Click on any metric to see:

  • Individual orders
  • Specific delays
  • Tracking information
  • Customer details

Export Options

Download data for analysis:

  • CSV export of metrics
  • PDF reports for sharing
  • Raw data for custom analysis

Using Metrics for Improvement

Daily Review Process

  1. Check on-time rate
  2. Review any red/yellow days
  3. Identify delayed orders
  4. Communicate with 3PL

Weekly Analysis

  1. Compare to previous week
  2. Review trends
  3. Identify patterns
  4. Plan improvements

Monthly Reporting

  1. Generate performance report
  2. Calculate SLA penalties/bonuses
  3. Review with 3PL partner
  4. Set improvement goals

Custom SLA Configuration

Setting Your SLA Hours

Default is 72 hours, but you can customize:

  • Premium shipping: 24 hours
  • Standard shipping: 72 hours
  • Economy shipping: 120 hours

Multiple SLA Tiers

Configure different SLAs for:

  • Shipping methods
  • Customer segments
  • Product categories
  • Geographic regions

Best Practices

  1. Review Daily: Quick morning check for issues
  2. Deep Dive Weekly: Analyze trends and patterns
  3. Report Monthly: Share with stakeholders
  4. Act on Data: Use insights to improve operations
  5. Compare Providers: Make informed decisions

Troubleshooting Metrics

Missing Data

If metrics show gaps:

  1. Check Shopify sync status
  2. Verify 3PL data imports
  3. Review date ranges
  4. Contact support if needed

Unexpected Results

For surprising metrics:

  1. Verify data accuracy
  2. Check for bulk operations
  3. Review holiday impacts
  4. Validate SLA settings

Next Steps

Now that you understand your metrics:

  1. Configure SLA thresholds
  2. Set up performance alerts
  3. Create custom reports

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