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Understanding Your Dashboard Metrics

Learn what each metric means and how to interpret your fulfillment performance

Last updated: January 23, 2026

This guide explains each metric on your Provider Dashboard and how to use them to improve fulfillment performance.

Dashboard Overview

The Provider Dashboard is your central hub for monitoring 3PL performance. Access it by clicking on any provider from the main navigation.

Key Performance Indicators

On-Time Fulfillment Rate

What it measures: Percentage of orders fulfilled within your SLA deadline

How it’s calculated:

  • SLA deadline = Order created + your SLA hours (default 72 hours)
  • On-time = Fulfilled before deadline
  • Rate = On-time orders ÷ Total orders × 100

What’s good:

  • 95% or higher: Excellent
  • 90-94%: Good
  • 85-89%: Needs improvement
  • Below 85%: Critical

Average Fulfillment Time

What it measures: Average time from order placement to fulfillment

How it’s calculated:

  • Time = Fulfillment date - Order created date
  • Average across all fulfilled orders

Industry benchmarks:

  • Same-day: Less than 24 hours
  • Standard: 24-72 hours
  • Economy: 72-120 hours

Orders Tracked

What it shows: Total number of orders with tracking data

Why it matters:

  • Higher numbers = more accurate metrics
  • Shows data completeness
  • Identifies sync gaps

Time Period Filters

Available Periods

Use the period dropdown to switch between views:

  • Last 2 weeks: Recent performance (daily breakdown)
  • Last month: Monthly view (weekly breakdown)
  • Last 3 months: Quarterly trends (weekly breakdown)

How to Use Time Filters

  1. 2 weeks: Identify recent issues, daily patterns
  2. Month: Track month-over-month improvements
  3. 3 months: Understand seasonal patterns and long-term trends

Performance Charts

SLA Performance Over Time

What it shows: Daily on-time fulfillment rates

How to read it:

  • Green bars: Days meeting target (above 90%)
  • Yellow bars: Days below target (80-90%)
  • Red bars: Critical days (below 80%)

Use cases:

  • Identify problem days (weekends, holidays)
  • Track improvement trends
  • Spot recurring issues

Fulfillment Time Distribution

What it shows: How long orders take to fulfill

Categories:

  • 0-24 hours: Same-day fulfillment
  • 24-48 hours: Next-day fulfillment
  • 48-72 hours: Standard fulfillment
  • 72+ hours: Delayed fulfillment

Insights to look for:

  • Most orders should be in first 3 categories
  • Large spike in 72+ indicates problems
  • Even distribution suggests consistent performance

Daily Order Volume

What it shows: Number of orders per day

Why it matters:

  • Correlate volume with performance
  • Identify capacity issues
  • Plan for peak periods

Provider Comparison

Switching Between Providers

  1. Use the dropdown menu at top of dashboard
  2. Metrics update automatically
  3. Compare performance side-by-side

Multi-Provider Analysis

When you have multiple 3PLs:

  • Compare on-time rates
  • Identify best performers
  • Make data-driven decisions

Data Coverage Indicators

Shopify Orders Synced

Shows last sync time and order count:

  • “Last synced 2 hours ago”
  • “15,234 orders tracked”

Actions:

  • If stale, run new sync
  • Regular syncs ensure accuracy

3PL Data Coverage

Percentage of Shopify orders with 3PL data:

  • 100% = Complete coverage
  • 90-99% = Good coverage
  • Below 90% = Import more data

Week-over-Week Changes

Compare current period to previous:

  • Green arrow up: Improvement
  • Red arrow down: Decline
  • Gray dash: No change

Moving Averages

7-day and 30-day moving averages:

  • Smooth out daily variations
  • Show true performance trends
  • Identify gradual changes

Issues to Watch

When to Take Action

Review your dashboard regularly for:

  • Low on-time rate: Check the Recent Issues section for late orders
  • High issue count: Orders in the “issues” bucket need immediate attention
  • Stale data: Check sync status in the footer and run a new sync if needed

Drill-Down Capabilities

Order-Level Details

Click on any metric to see:

  • Individual orders
  • Specific delays
  • Tracking information
  • Customer details

Export Options

Export breach data as CSV from the Recent Issues section. The export includes:

  • Order IDs (Shopify and provider references)
  • Full timeline (received, processing started, deadline, shipped)
  • Hours and days late
  • All timestamps in your provider’s timezone

Use exports for monthly reviews and credit negotiations with your 3PL.

Using Metrics for Improvement

Daily Review Process

  1. Check on-time rate
  2. Review any red/yellow days
  3. Identify delayed orders
  4. Communicate with 3PL

Weekly Analysis

  1. Compare to previous week
  2. Review trends
  3. Identify patterns
  4. Plan improvements

Monthly Reporting

  1. Generate performance report
  2. Calculate SLA penalties/bonuses
  3. Review with 3PL partner
  4. Set improvement goals

Configuring Your SLA

Your SLA settings determine when orders are considered late. Configure these in your provider settings:

  • Cutoff time: Orders before this time are same-day; after are next-day
  • SLA target: Same day, 1 business day, or 2 business days
  • Excluded days: Weekends and holidays that don’t count toward SLA

Best Practices

  1. Review Daily: Quick morning check for issues
  2. Deep Dive Weekly: Analyze trends and patterns
  3. Report Monthly: Share with stakeholders
  4. Act on Data: Use insights to improve operations
  5. Compare Providers: Make informed decisions

Troubleshooting Metrics

Missing Data

If metrics show gaps:

  1. Check Shopify sync status
  2. Verify 3PL data imports
  3. Review date ranges
  4. Contact support if needed

Unexpected Results

For surprising metrics:

  1. Verify data accuracy
  2. Check for bulk operations
  3. Review holiday impacts
  4. Validate SLA settings

Next Steps

Now that you understand your metrics:

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