Stop Chasing Your 3PL. Start Managing Fulfillment.
Your ops team spends hours chasing 3PLs for updates they should already have. Pulse gives you the visibility to manage fulfillment, not monitor it.
The Visibility Gap
Your 3PL's portal shows their warehouse. Shopify shows your order timeline. Carriers show tracking events. Nobody stitches it together into "here's what your ops team needs to know right now."
45 min
per day spent chasing status updates, compiling reports, and answering internal questions
195 hrs
per year of skilled labor spent on reactive work instead of strategic ops
$15-20K
in annual labor cost spent copying data between tabs and writing "checking on this" messages
What Your Ops Team Gets
SLA Monitoring Tied to Shopify
See fulfillment timelines in the context of your Shopify orders, your SLAs, and your customer promises. Not just what your 3PL shipped, but what's about to breach.
Alerts, Not Dashboards
Stop starting every morning with a 20-minute portal crawl. Get notified when something needs attention. Silence when everything's fine.
Metrics Ready for Meetings
P50 fulfillment time by provider, by warehouse, by week. Formatted, consistent, trustworthy. Numbers your VP actually wants to see.
Historical Trends
Is your 3PL getting slower? Is Monday always the worst day? Weeks and months of data to answer the questions a daily snapshot can't.
Two Very Different Mornings
Without visibility
- 1. Log into three 3PL portals
- 2. Cross-reference order numbers against Shopify
- 3. Build a spreadsheet for the weekly report
- 4. Slack the CX team an update
- 5. Email your 3PL account rep about stuck orders
45 minutes gone. Nothing strategic accomplished.
With Pulse
- 1. Open Pulse. See 3 orders flagged as approaching SLA breach, all from the same warehouse.
- 2. Send one message to your account rep with the order numbers.
- 3. The other 847 orders shipped fine. You didn't need to check.
Done in 2 minutes. Back to strategic work.
Go Deeper
Your Ecommerce Ops Team Shouldn't Be Chasing Your 3PL
The full breakdown of what the ops role actually looks like and what fixes it.
The Multi-3PL Dashboard Problem
Why using multiple 3PLs means fragmented visibility, and what to do about it.
Why Calculating Fulfillment Time Is Harder Than It Looks
Getting the definition right is step zero for measuring 3PL performance.
3PL Pulse vs AfterShip
Delivery tracking vs fulfillment visibility. Different tools for different halves.
No More Chasing
Connect your Shopify store and your 3PLs. Set your SLAs. Get alerts when things slip. Your ops team's job should be managing fulfillment, not monitoring it.
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