Privacy Policy

Effective Date: September 2025

3PL Pulse ("we," "our," or "us") provides a software service that helps Shopify merchants ("you" or "Merchant") monitor fulfillment and logistics performance. This policy covers how we handle your data and your customers' data. We respect your privacy and are committed to protecting your information.

Information We Collect

When you install and use our app, we may collect:

  • Merchant data: Store name, contact email, Shopify store ID, and related account information.
  • Order and fulfillment data: Order IDs, timestamps, carrier details, shipment status, and shipping locations as provided by Shopify and your fulfillment providers.
  • Usage data: Log files, analytics, and technical information about how you use our app.

We access only the minimum data needed to calculate fulfillment performance. We do not collect your customers' names, emails, phone numbers, or payment details.

How We Use Information

We use collected data to:

  • Provide and improve the 3PL Pulse service.
  • Generate analytics and reports for your shop.
  • Troubleshoot and support the app.
  • Communicate with you about your account or important updates.

Sharing of Information

We do not sell or rent your information. We may share limited data with trusted third-party service providers (e.g., hosting, analytics, support tools) strictly to operate our service.

Data Retention & Deletion

We retain store and fulfillment data only as long as needed to provide our services. If you uninstall the app, we automatically delete associated store data within 30 days. You may also request deletion at any time by contacting us (see below).

Cookies & Analytics

Our website and app may use cookies or analytics tools to understand usage and improve performance.

Your Rights

Depending on your location, you may have rights to access, update, or delete your information. Contact us to exercise these rights.

We comply with Shopify's mandatory GDPR webhooks for customer data requests, customer redaction, and shop redaction. We respect customer consent and opt-out decisions as provided through Shopify.

Security

We follow industry best practices to protect your data.

Contact

If you have questions about this policy or your data, please contact us:

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