Order reliability
3PL Pulse monitors Shopify orders across your fulfillment providers, detects late or stuck work, explains what happened, and turns the week into reports your ops team can use.
Fulfillment issues
Last 7 days across 3 providers
On time
94%
Late
18
Needs review
27
East warehouse processing delay
11 orders stuck past cutoff, all from the same provider location.
Missing tracking after fulfillment
6 orders marked fulfilled with no tracking event after 72 hours.
Weekly digest ready
AI summary, provider leaderboard, reships, transit patterns, and open issues.
What Pulse does
Shopify knows the order. Your 3PL knows the warehouse work. Carriers know the delivery trail. Pulse pulls the operational signals together so you can see which orders need attention and which providers are slipping.
Detect
Pulse checks Shopify and provider data for late shipments, unresolved holds, rejected fulfillments, missing tracking, and orders that have been processing too long.
Calculate
Business days, cutoff times, holidays, provider calendars, and timezones are built into the audit logic, so orders are not marked late just because the math was too simple.
Compare
Track on-time rate, late orders, fulfillment time, reships, transit patterns, and open issues across providers, warehouses, and Shopify locations.
Report
Scheduled email digests summarize provider performance, late-order clusters, reships, transit patterns, and unresolved issues, with an AI summary of what is worth checking.
How it works
Pulse is Shopify-native, but not Shopify-only. It uses Shopify as the starting point, then enriches the picture with provider and report data so fulfillment performance is measured from the brand's side of the table.
Pulse runs as an embedded Shopify app and reads the order and fulfillment data your store already has.
Add direct integrations, provider data, CSV imports, or SFTP-style feeds where supported to enrich Shopify with the warehouse side of the story.
Each order is checked against SLA rules, holds, fulfillment status, location assignment, tracking, and provider timing.
Pulse turns raw order data into issues, reports, exports, and weekly summaries your ops team can act on.
Available capabilities
This is the current capability base: monitoring, audits, reports, routing configuration, exports, and email summaries. The exact integration path depends on your provider setup.
Proof surfaces
Pulse is not meant to become one more dashboard somebody checks once a month. The most useful information should reach the team in reports, exports, and clear provider comparisons.
A scheduled email that rolls up provider performance, late clusters, reships, transit signals, and open issues. The AI summary names the one thing worth checking first.
Compare fulfillment performance using merchant-controlled data instead of relying only on each provider portal. See providers, locations, and trends in one place.
Pulse installs inside Shopify, starts with Shopify order data, and maps fulfillment providers and locations to the way your store already routes work.
Featured capabilities
Start with the reporting and reliability workflows most Shopify ops teams need first: accurate SLA audits, provider accountability, and clearer delivery context.
Measure late orders with cutoff times, business days, holidays, holds, and provider-specific fulfillment rules built in.
Learn moreCompare provider and location performance from your Shopify data, provider data, and weekly fulfillment reporting.
Learn moreConnect fulfillment timing, transit signals, reships, and on-time delivery outcomes into a clearer reliability view.
Learn moreWhere this is going
Pulse starts with fulfillment monitoring: SLA audits, provider reporting, issue detection, and weekly digests. We are expanding toward end-to-end order reliability, including delivery visibility and stronger operating context for teams managing distributed fulfillment.
Give the team the order, provider, location, timing, and evidence needed to understand what happened.
Make it easier for brands and fulfillment partners to work from the same facts when something slips.
Turn recurring reliability patterns into smarter decisions about providers, locations, and fulfillment operations.
Connect Shopify, add provider data where available, and start reviewing the orders and providers that need attention.