Terms of Service

1. Use of Service

3PL Pulse provides reporting and analytics on fulfillment and logistics performance. You may use the Service only for lawful business purposes and in accordance with these Terms.

Important: SLA calculations and credit estimates are for informational purposes only. You are responsible for verifying all calculations before submitting claims to providers.

2. Data Access

By installing the Service, you grant us access to certain Shopify store data (e.g., orders, fulfillment, and related information) as necessary to provide the Service.

You retain ownership of your store data. We process it solely to operate the Service.

Upon uninstall, we delete your data within 30 days. We access only the minimum data needed to provide our service. We comply with Shopify's protected customer data requirements and GDPR webhooks.

3. Accounts & Responsibilities

You are responsible for:

• Ensuring your account information is accurate.
• Maintaining confidentiality of your Shopify and Service access credentials.
• Complying with all applicable laws and Shopify's own Terms of Service.

4. Fees & Billing

If you subscribe to a paid plan, you agree to pay the fees specified in Shopify's billing system. All fees are billed through Shopify and are non-refundable unless required by law.

5. Service Availability

We strive to provide reliable access, but we do not guarantee uninterrupted or error-free operation.

We may update, suspend, or discontinue parts of the Service at any time without liability.

6. Disclaimer & Limitation of Liability

The Service provides reporting and analytics for informational purposes only. We make no warranties about accuracy, completeness, or fitness for a particular purpose.

The Service depends on third-party platforms including Shopify, logistics providers, and carriers. We are not responsible for their availability, data accuracy, or changes to their services.

To the fullest extent permitted by law, our total liability shall not exceed the fees you paid in the 12 months before the claim. We shall not be liable for indirect, incidental, or consequential damages.

7. Termination

You may uninstall the app at any time.

We may suspend or terminate your access if you violate these Terms or misuse the Service.

8. Governing Law

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict of law principles.

9. Contact

If you have questions about these Terms, contact us:

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