From on-time fulfillment to on-time delivery
Fulfillment performance explains when the warehouse handed off the order. Delivery visibility adds the customer-side outcome after that handoff.
Features
Delivery visibility and OTD are the next layer of order reliability.
Pulse starts with on-time fulfillment and provider reporting. We are expanding that view toward on-time delivery, so teams can connect what happened before and after carrier handoff.
Today and next
Build from fulfillment truth into delivery outcomes.
Current reporting already includes fulfillment timing, transit signals, reships, and missing tracking context. The next step is a clearer on-time delivery view that connects those signals to customer outcomes.
Transit reporting
Reship visibility
Network coverage reporting
Missing tracking flags
Provider and location context
Weekly summary reporting
Direction
OTF and OTD belong in the same conversation.
On-time fulfillment tells you whether the warehouse did its part. On-time delivery tells you whether the customer received the order when expected. Brands need both to diagnose reliability.
One reliability story per order
The goal is to connect processing, carrier movement, delivery timing, and exception patterns without making teams reconcile separate reports.
Better signals for support and ops
When delivery outcomes are connected to fulfillment context, teams can understand whether the issue started in the warehouse, in transit, or in the promise itself.
Start with fulfillment reliability. Expand into delivery visibility.
Pulse helps teams catch fulfillment issues now while building toward a clearer end-to-end view of order reliability.