Fulfillment Glossary

Plain-language definitions of the KPIs, metrics, and terminology that matter in 3PL fulfillment. Each term includes benchmarks and whether you or your 3PL tracks it.

For the full breakdown of which metrics brands can verify independently, see 3PL KPIs and Performance Metrics: Which Ones Actually Matter.

Carrier Handoff Time

Under 8 hours (most orders) Brand

How long packed orders wait after processing until they're picked up by the shipping carrier.

Dock-to-Stock Time

24-48 hours 3PL

How long inbound inventory sits on the receiving dock before it's available to ship.

OTIF (On-Time In-Full)

95%+ Both

Percentage of orders delivered on time with the correct items and quantities.